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How it works
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Triage in seconds. Emergencies never wait for morning.

Every request classified on arrival — category, priority, emergency detection — with safe troubleshooting for the resident and a dispatch proposal for you.

  • Emergency detection with immediate escalation, 24/7
  • Troubleshooting scripts that fix simple issues before a truck rolls
  • Dispatch proposals with vendor and window, inside your approval flow
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Instant classificationCategory and priority the moment a request lands
Fewer wasted tripsBreaker checks and shut-off valves before service calls
Approval-first dispatchVendors roll when you say so — or automatically, if you dial it up

What you get

Every claim below is a working screen in the product — open the demo and check.

Arrival triage

Requests classify on submission: plumbing vs. electrical vs. appliance, routine vs. urgent vs. emergency — consistently, at 2pm or 2am.

Emergency escalation

Water intrusion, gas, no-heat: flagged instantly, on-call contact notified, resident given safe immediate steps. The scenario insurance carriers ask about, handled.

Guided troubleshooting

Reset the breaker, check the disposal switch, close the valve — resolved-in-chat issues close without a dispatch, logged like any other outcome.

Dispatch proposals

For real issues, the agent proposes vendor, urgency, and window from your vendor list — you approve, or let it dispatch within bounds you’ve set.

Resident communication

Status updates, window confirmations, and follow-ups written for humans, threaded on the request.

Autonomy dial + audit

Same governance as every agent: per-property dial, approval queue, and a complete audit trail of every triage decision and message.

Common questions from operators

What makes something an “emergency”?
Your policy defines the categories; the agent applies them. Standard set: active water intrusion, gas odor, no heat in winter, security-compromising failures — all escalate immediately regardless of hour.
Can it really fix things over chat?
A meaningful share of requests are switches, breakers, resets, and clogs. Guided steps close those on the spot — and everything attempted is logged on the work order either way.
Does it pick which vendor to send?
It proposes from your vendor list based on trade and availability. Whether proposals auto-dispatch or wait for approval is your dial setting.

Works together with

Maintenance & turns Resident portal Approvals & control

See it working in a live demo.

A fully seeded company — every screen live, every agent mid-flight. Book a call for the guided tour, or explore it self-guided.

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